Vendor Demo – CareDirector® Software
Driven by the needs of an aging population, budget restraints, and higher expectations from citizens, the move towards self-directed and personalized care is radically changing social work case management and the way social care services are commissioned and provided. What is needed are flexible information systems that deliver significant productivity and efficiency benefits, with tools that empower the public to take control of their lives. CareDirector® sees the move towards self-directed care as primarily being about delivering better customer service to social care users. They believe social care users should be regarded as customers of their local agencies – in control of their own social care needs, deciding how they access services and how available funding should be spent. This is why they have chosen to build a social work case management system that views them as such and applies customer service technology to social care.